DOMESTIC SHIPPING
Inner Nerd ships to all 50 US states, US protectorates, APO and FPO addresses, and PO Boxes (subject to change at any time).
Shipping Methods
We offer the following services for domestic delivery (subject to change at any time):
- FedEx
- UPS
- USPS
Several shipping methods are available for each carrier, including standard and expedited services. Some shipping methods explicitly state which carrier will be used. Others may ship by a variety of carriers depending on the properties of the package. If you choose a method where multiple carriers can be used, you cannot request a specific carrier.
Expedited shipping options are generally not available for pre-order products.
All shipping method options are detailed during checkout. Shipping fees, as well as delivery estimates, are shown for each shipping method.
Shipping Fees
Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.
Shipping fees for in-stock items: The shipping fees displayed during checkout for in-stock items are the actual rates you will pay. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This may or may not be explicitly stated in the items’ description.
Shipping Fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates, not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per pound that is charged for each shipment are shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given.
Delivery Estimates
Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when a shipment can be expected for delivery.
If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived at our facility will be displayed.
Under normal circumstances, the stated delivery day/range is accurate 99% of the time. There will be a small portion of shipments that take longer. If your delivery has not arrived we suggest you check the tracking to get a package update. Please be advised that some addresses may consistently take longer than the stated delivery dates. Deliveries may also take longer if you live in an area that is experiencing an unexpected service delay, such as severe weather, natural disasters, unscheduled events, etc.
Shipping Methods with a Guaranteed Delivery Date
We try to be as accurate as possible with our delivery estimates, however, most services are not guaranteed to arrive on the date or within the date range specified. Some one-day and two-day expedited services are guaranteed to arrive on a specific date but have requirements that must meet specific criteria to be eligible.
The following requirements must be met for Guaranteed Delivery:
- A guaranteed delivery shipping method is selected
- Order is placed before the deadline listed on the shipping method
- Payment is successful before the deadline displayed during checkout
- Your payment does not require additional checks for fraud that delay your payment
- An attempted delivery on or before the guaranteed delivery meets our delivery guarantee
- An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee
- No service events as defined by the carrier occur that void their service guarantee.
If you suspect your delivery is late please contact Inner Nerd. All requests must be made within 5 days of delivery.
Additionally, shipping service providers may experience various delays or circumstances that out of the control of Inner Nerd. If your shipment does qualify and does not arrive as guaranteed please contact Inner Nerd support.
Freight Shipping
Some very large items may require special freight shipping. If an item requires freight shipping it will be noted in the item’s description. When the item is available to ship we will contact you with the actual freight cost. Most large items may only be shipped to street addresses in the contiguous United States.
INTERNATIONAL SHIPPING
Inner Nerd offers international shipping on a case-by-case basis based on internal assessments of risks including; legitimacy of the transaction(s), fraud risk, potential harmful or negative impact on customer satisfaction, and other criteria to be at the sole discretion of Inner Nerd.
Shipping Methods
We currently offer limited international shipping through the following shipping methods for international delivery (subject to change at any time):
- Air Mail
- Express Mail
- FedEx
Some shipping methods explicitly state which carrier will be used. Other shipping methods may use a variety of carriers depending on the properties of the package. If you choose a method where multiple carriers can be used, you cannot request a specific carrier.
All shipping method options are detailed during checkout. Shipping fees, as well as delivery estimates, are shown for each shipping method.
Shipping Fees
Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.
Shipping fees for in-stock items: The shipping fees displayed during checkout for in-stock items are the actual rates you will pay. The rates do not include any taxes, duties, or customs fees that may be assessed by the destination country. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.
Shipping fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates, not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given.
Delivery Estimates
Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when the shipment can be expected for delivery.
If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived at our facility will be displayed.
The delivery estimate should only be used as a general guideline. There are many factors including customs clearance that can delay delivery. Shipments sent through a private carrier such as FedEx can have more reliable and consistent delivery times. Shipments that are sent through the mail can take considerably longer than the stated delivery times.
Shipping Methods listed as Buyer’s Risk
Some shipping methods are declared as Buyer’s Risk. This means that you take all responsibility for lost or damaged packages. Once the shipment leaves our facility our responsibility ends. We will not issue refunds or ship replacements under any circumstance. These shipping methods generally do not offer tracking. If you select a Buyer’s Risk method you will be required to confirm your selection and acknowledge these risks before placing your order.
Freight Forwarders
Freight forwarders can be an economical and practical shipping solution for customers living outside of the United States. There are some additional conditions to be aware of when using a freight forwarder. Please be aware that we use the term freight forwarder as a broad definition to include actual companies that specialize in freight forwarding as well as friends or family who live in the United States and are willing to ship packages to you.
- We are not responsible for any loss or damage that occurs after your shipment has been delivered to your freight forwarder. This means we will not refund or provide a replacement for any merchandise that has been exported beyond the original delivery address. To minimize this risk, you should instruct freight forwarders to refuse any shipments that arrive damaged.
- Our return policy does not apply to any items shipped to a freight forwarder. All sales are considered final and may not be returned.
- If the freight forwarder you are using has a U.S. address and you subsequently request that the items be exported outside of the United States, you or your freight forwarder are considered the exporter and must comply with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Inner Nerd must not be listed on any export documentation including but not limited to export declarations, invoices, and packing lists.
Importation
When ordering from Inner Nerd you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Import Duties, Taxes, and Fees
Australia and New Zealand require GST collection on most purchases.
Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are assessed when the shipment reaches the recipient's country and are the sole responsibility of the recipient. We have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.
Customs Clearance
International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without the original care taken when your shipment left our warehouse. We have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency we recommend that you follow up with them directly.
If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees) we will not refund any product or shipping.
Product Restrictions
Unfortunately, all products cannot be shipped to all destinations. Some manufacturers have licensing agreements and only allow us to sell their products in specific countries. Product restrictions may also include items that are too large to ship internationally or replicas that are prohibited by Customs. If there are restrictions on a specific product it may or may not be detailed in the description of the product details page. If you try to purchase an item that is ultimately not allowed to ship to a specific country and we are able to identify it as so prior to shipment we will cancel and refund any ineligible items in your order.
In some situations, we may not know that a product is too large to ship to some destinations until we have received it at our warehouse. If this happens we will contact you to try to arrange an alternate form of delivery. In some cases, we may just need to cancel and refund your order.
Limitations
For products shipped internationally please be aware of the following:
- Manufacturers' warranties may not be valid
- Manufacturer service options may not be available
- Product manuals, instructions, and safety warnings may not be written in the destination country's language
- The products and accompanying materials may not be designed in accordance with destination country standards, specifications, or labeling requirements
- Products may not conform to destination country voltage or other electrical standards, requiring the use of an adapter or converter if appropriate
RETURNS
Unopened Items
To be eligible for a return, unopened and unused items can be returned unless specifically stated on the product details page.
All items must be in the same condition that you received them, unworn or unused, with tags, and in the original packaging must be in the same condition as when initially received. You’ll also need the receipt or proof of purchase.
Opened Items
Opened items are not eligible for returns, this includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the packaged has been opened
- Opened cases that are no longer factory sealed
Clothing and Apparel
Used or worn clothing, apparel, costumes, and accessories may not be returned.
Damaged and Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and work to address and correct the issue.
Defective or damaged items in transit may be exchanged for a replacement of the same item (or a replacement part depending on the issue). If the item is no longer available, we may issue a refund or credit.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues
- Package condition, unless specifically noted
Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returning an Item
To start a return, you can contact us at support@innernerd.com. Items sent back to us without first requesting a return will not be accepted.
Return Shipping - Domestic Customers
If your return is accepted and is due to our error or a damaged or defective product, we will cover return shipping fees as long as the return is completed through an Inner Nerd return option with a prepaid label provided by us. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
You can always contact us for any return question at support@innernerd.com.
Return Shipping – International Customers
If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. You will be responsible for shipping the item(s) back and paying for the actual shipping fees.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
