Shu General [Portal Three Kingdoms]

Unfortunately, not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, refunds on returns are only issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.

Please remember once we issue your refund there may be a delay for these funds to show in your account as it can take some time for your bank or credit card company to process and post the refund. 

• Credit Cards: Typically 3-5 business days
• PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
• Store credit: Available immediately

Refused and Undeliverable Shipments

A refused shipment will be treated as a non-accepted return and any return costs will be deducted from any potential refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be eligible for Flat Rate Shipping.

International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes of your shipment for any reason, no refunds will be issued for product or shipping.

Restocking Fees

We typically do not assess restocking fees but reserve the right to do so in some situations:

• Returned shipment contains missing, damaged, or opened items
• Merchandise inspected by Customs
• The return was received after the 30-day return window

Our Customer Service team will contact you with any general concerns prior to issuing any potential refund.